Privacy Policy

1. Information We Collect

From Homeowners:

• Name
• Phone number
• Address
• Email address
• Service requests and problem descriptions

From Service Providers:

• Business name
• Owner/operator name
• CSLB license number
• Insurance provider and policy number
• Phone number and email
• Service categories and areas served

2. How We Use Information

• Match homeowners with appropriate, verified service providers
• Process billing and payments for provider accounts
• Improve our service, matching algorithms, and user experience
• Communicate with users about their accounts and service requests

3. Information Sharing

We share homeowner contact information with matched service providers only for the purpose of fulfilling a service request. We do not sell your data to third parties. We may share information as required by law or to protect our legal rights.

4. Data Retention

• Homeowners: You may choose to have your data retained for future service requests or request deletion after 30 days
• Providers: Your data is retained while your account is active and for a reasonable period after account closure for legal and billing purposes

5. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Delete your personal information, subject to certain exceptions
• Opt-out of the sale of personal information — however, we do not sell your personal data
• Non-discrimination for exercising your privacy rights

6. Call Recording

Calls to and from Tri-Valley Home Services may be recorded for quality assurance and dispute resolution purposes. In accordance with California's two-party consent law, a "This call may be recorded" notice is provided at the beginning of all recorded calls.

7. Cookies & Analytics

We use Google Analytics to monitor website traffic and improve our service. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though some features may not function properly.

8. Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure payment processing via Stripe, and access controls for internal systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify users via email or a prominent notice on our website. Your continued use of Tri-Valley Home Services after changes constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy or to exercise your California privacy rights, contact us at info@trivalleyhomeservices.com.